If your baggage is damaged, you must, upon arrival at the destination airport and before leaving the Baggage Claims arrival terminal, report it to the AEGEAN and Olympic Air Baggage Services Office, having with you:
- The damaged baggage
- The baggage tag
- Your ID card or Passport
- Your boarding pass
In case the damage cannot be immediately ascertained, please contact us, right after discovering it, and at the latest, within seven (7) days upon arrival at the destination airport, having attached:
- A photo of the damaged bag
- The baggage tag
- Any other information/proof you consider as useful for the best assessment of your case.
Please note that, in this case, appropriate evidence must be made available that the damage occurred whilst under the care of AEGEAN and Olympic Air. Otherwise, for any damage declared after the passenger has left the Baggage Claims area, the company shall not be held responsible. We are committed to repairing your damaged bag.
Nevertheless, if it cannot be repaired, we will offer you a suitable replacement, calculated based on the estimated value of your bag. If the receipt of purchase is available, will assist us in best assessing your claim. In the opposite case, AEGEAN and Olympic Air, with the assistance of our cooperating Bag retailer companies, will do the best feasible evaluation of your replacement bag.
Kindly note that it is always possible to obtain insurance coverage through your Insurance Company before you travel.